ICN EDUCATIONAL VIDEO SCHEDULING PROCESSES
There are three scheduling processes used by ICN educational users to submit requests to schedule ICN video sessions. Following is a discussion of each of the processes. While the ICN is experiencing rapid growth through the completion of Part III sites, scheduling processes may change to respond to user needs. If you have questions about the processes or want to clarify current procedure, contact the Regional Scheduler or Regional Telecommunications Council Coordinator.
First Come - First Served Scheduling
Cancellation of an ICN Session
ICN CANCELLATION POLICY
Cancellation Policy: The ICN recognizes that cancellation of previously scheduled sessions may occur. However, due to production preservation needs, the ICN requires that all cancellations, regardless of: (1) full session cancellation; or (2) cancellation of certain sites scheduled for a session, shall be cancelled by the requester/scheduler of the session at least 24 hours or more in advance of production excluding Saturday, Sunday and holidays. Video sessions that are not cancelled in accordance with the new policy will be charged for the session. The Commission believes this new policy will more accurately reflect the current needs of video users.
Example: Saturdays, Sundays and Holidays will be treated the same as the next business day. Therefore, a session scheduled for 8 a.m. Saturday, Sunday, or Monday would have to be cancelled by 8 a.m. Friday.
As a reminder, the Administrative Rules state ICN sites should be available Monday through Saturday and lists the hours. There is no mention of Sunday, thus any session on a Sunday requires special approval. (For sites where the institution has used its own funding for the connection and the site equipment, the institution may permit or deny accessibility to other authorized users.)
If you have questions or comments concerning this new video cancellation policy, please contact the ICN Service Desk at 800-572-3940 or email@example.com.
Although the new policy gives additional time to users that desire to cancel ICN sessions, ICN session requesters should continue to allow as much time as possible when modifying or canceling a session. It is preferable to make cancellation decisions 48 to 60 hours in advance of a session start time. Additional time is often needed for the following reasons:
* Holidays include the following: New Years’ Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. In cases where these holidays occur on a weekend, the “holiday” will be considered the designated day recognized by the State of Iowa.